Help wanted, eventually.

Number two on a small team building a generation platform that ships small business websites at editorial quality. You'll work alongside the founder on the pipeline that takes a customer's brief and produces a complete, working site — architecture, copy, type, photographs, layout. Seniormeans you've done this kind of work before, you have your own opinions about how to do it well, and you can hold up your end when the work is hard.

Stack is TypeScript end-to-end (Node/Express on the API, React on the studio), Postgres, queue-driven workers, modern cloud infrastructure. You don't need to know any of that going in — you need to be the kind of engineer who picks up a stack and gets useful in two weeks.

We're looking for an editorial designer to take a long view of the customer experience — the studio, the marketing, the email templates, the support touchpoints — and hold them to a single editorial standard. The design system (Editorial Craft) is mature; the work is making sure every surface holds the bar.

This is a contract role with the option to convert to permanent if we both find we're a good fit. Three months initial, project-bonused, with the brief and the deliverables agreed up front.

As the first cohort grows, we need someone who can run the dispatch desk — handle inbound briefs, walk customers through onboarding, triage support tickets, surface insights from the first 100 sites back to the engineering work. The job is making sure every customer feels looked after, even when the desk is busy.

This is the kind of role where the right person has often run a small business themselves — they understand what a £150-a-month subscription means to a working baker or florist or chiropractor, and they treat that subscription with the seriousness it deserves. Customer-operations background welcome; small-business operator background even better.